What is the Llave CDMX? And what's it good for?
How can I carry out digital procedures with the Llave CDMX?
Once you've created your Llave CDMX account, go to: cdmx.gob.mx to find the digital procedure you wish to carry out: procedure search CDMX
You'll then be directed to the page where that procedure is managed then asked to log in with your Llave CDMX account using your username and password.
Remember, the Llave CDMX is the only access that lets you:
Access all CDMX Government sites using just one username and password. Coming Soon: you'll be able to check an entire digital record of all of your past procedures.
You'll then be directed to the page where that procedure is managed then asked to log in with your Llave CDMX account using your username and password.
Remember, the Llave CDMX is the only access that lets you:
Access all CDMX Government sites using just one username and password. Coming Soon: you'll be able to check an entire digital record of all of your past procedures.
What is a Verified Account?
When the CURP and/or contact info is already associated with another account, the following messages are displayed:
- This CURP is already registered with the email (track).
- This email is already registered in another Llave account.
- This telephone number is already registered in another Llave account.
All of these messages indicate that a registration is already associated with the CURP or contact info you're trying to use. In such cases, you'll need to speak with an operator through the LOCATEL chat.
What if I forgot my password?
If you can't remember your password, you can request a password reset. To change your password, follow the steps as follows:
- Click on "I can't remember my password."
- Enter the e-mail address registered with your Llave CDMX account and click "Accept".
- The page will notify you (with a blue indicator) that an email will be sent to you with instructions for resetting the password.
- You need to open the email and click on the link in the body of the email. If you don't find the email in your inbox, check the spam or junk mail folder.
- When you click on the link, you'll be directed to a page that will allow you to generate a new password. Your password needs to be at least eight characters long and include one uppercase letter, one lowercase letter, and one number.
What if I forgot which email address I used to register my Llave CDMX account?
If you can't remember with which e-mail address you registered your Llave account, follow these steps:
- Enter the CURP associated with the Llave CDMX account, and you'll be sent a hint as to the email to both the email and the phone number registered with the account.
If you don't recognize any of the means of contact, speak with a LOCATEL operator through the "Talk to an operator" chat window.
I haven't received the verification link in my email or by text. What should I do?
If you don't receive the verification email or SMS confirmation message from Llave CDMX, please follow the following steps:
When you haven't received the link to verify the email:
- Try logging in with the email and password associated with your registration.
- A window will appear with the message "The system detected that you haven't confirmed your email address."
- Click on "Re-send the notification" at the bottom of this message.
- Check your email inbox including any spam folder. Then click on the "Verify your email" button within the email.
When I did not receive the link to verify my cell phone number:
- Try logging in with the phone number and the password associated with your account.
- A window will appear with the message "The system detected that you haven't verified your phone number."
- Click on "Re-send the notification" at the bottom of this message.
- You'll receive an SMS with a link that will allow you to verify your cell phone number.
"The system detected that you have not confirmed your email address" What does this message mean?
You'll see this message when you try to log in with the email address and password in the event that you haven't confirmed your email address.
You should check your email inbox including any spam folder and click the green button within the email to confirm the address.
If you did haven't receive the email:
- Try logging in with the email address and password with which you registered the account.
- You'll see the message "The system detected that you haven't confirmed your email address".
- Click on "Re-send the notification" at the bottom of this message.
- Check your email including any spam folder for the email, then click the "Verify your email" button within that email.
I'm a foreign national with no CURP number. Can I use the Llave CDMX?
I corrected my information with RENAPO. What should I do now?
If you made a correction to your Unique Population Registry Code (CURP) or any of the associated information (name, date of birth, and/or gender), you'll need to update your information with the Llave CDMX too:
- Log in to your Llave CDMX account.
- Confirm that the information has been updated.
Remember, if you didn't make any correction with RENAPO, and the information associated with your CURP is not correct, or you have more than one CURP, you need to present yourself at the National Population Registry (RENAPO) office.
I have problems loading or otherwise accessing the page. What should I do?
If you have trouble viewing or accessing the https://llave.cdmx.gob.mx website, try the following solutions:
- Verify that your connection to a WiFi network has a stable signal or activated mobile data.
- Clear your browser history or cache/cookies on your device or computer, and type https://llave.cdmx.gob.mx in the browser URL field.
Why has my Llave CDMX account not been verified?
